International Journal of Social Science and Business (IJSSB)

ISSN 2519-9153 (Online) , ISSN 2519-9161 (Print)

Systematic Literature Review Work from Home: Technological Readiness Among Staff in Government Sector

1*Amelia Hakimi, 2Shahrina Othman, & 3Muhamad Ali Imran Kamarudin
Universiti Utara Malaysia
Malaysia
*Corresponding email: amelia@uum.edu.my

Abstract

The concept of work from home emerged as early as the 1980s but did not receive significant attention until the emergence of the Covid-19 pandemic. Initial attempts to adopt it were unsuccessful. However, Covid-19 necessitate the need for establishing work from home arrangements for private and public sectors employees. Public sectors, especially in Malaysia have particularly expressed the interest in progressing with work arrangement post the Covid-19. As they do so, it important to note that previous experiences have highlighted that technological readiness can significantly increase the success of WFH. This study therefore aimed to review existing literature to establish insights and gaps related WFH and technological readiness in the public sector. It involved conducting a systematic literature review from three databases, namely Scopus, business source, and Mendeley. 40 studies (n = 40) were retrieved and included in the study. They were analysed using both quantitative and qualitative method. The descriptive analysis underscored the increasing research interest in this area, while also pointing out the need for more studies specifically focused on Malaysia. On the other hand, thematic analysis indicated that technological readiness could increase the success of WFH.

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